Thursday, May 10, 2012

It seems there is a trend in retail business these days:  Check it out in the store, then buy online to save money.  This isn't always true.  Our business in agreement with our vendor, cannot sell online.  They have a corporate site, however, that does offer similar product under different model names.  Our price is always better than theirs.  You say, "but don't we save the sales tax?"  In a word yes, but do you know that most states require you to submit Use Tax on items bought out of state?  Failure to do that is breaking the law.  Granted it is almost impossible to enforce, but notice the word 'almost'.

Our beds are priced lower than theirs, saving often times more than their tax free product, and you don't break the law.  The big plus is customer service.  What is the name of your rep?  We tell you face to face.  If you have a problem with the product, we don't require you to call an 800 number with a phone tree, to talk to a faceless customer service rep, you talk to us, we answer the phone, or return messages.  Often times a quick visit to your house or our store can correct a problem.  We have 'fixed' issues that the customer did not know how to communicate properly to customer service, on the spot.  Or if necessary we can start the process to correct a problem.

So, better price, better service, less time seems like a better value.  Shop local, the jobs you save are your neighbors.  See how a real person CAN save you money and frustration.  And you can boast about your shopping abilities!

Sleep Well!

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